When it comes to chatbots, it is not one of those technologies that need to be implemented with a “Big-Bang”. In fact the focused the use case is, the lower is the risk, cost and higher are the chances of successfully reaping the benefits of this form of automation. this article will cover the top two avenues at which you can start introducing them in order to get more comfortable and taking on the journey with confidence.
A common use case that is being adopted at a very fast pace to enhance customer experience are messenger bots (or most commonly called as “chatbots”). In this article we will try and look at some of the reasons why why are so many bots being integrated with messaging platforms and what’s so nice about them.